Troubleshooting Impatica viaDock

Impatica viaDock Help > Troubleshooting

Should you encounter any problems while using Impatica viaDock, please do the following:

1. Review all of the topics in this Help system and follow any relevant instructions given.
2. Check the Impatica Knowledgebase for an answer to your question.
3. If you cannot find an answer to your question, please contact Impatica Customer Support.

The following section will explain how to contact Impatica Customer Support.

Related Topics

Using the Impatica Knowledgebase

Contacting Impatica Customer Support

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Additional Resources

About Impatica viaDock

• Features
• Impatica viaDock Tour
• System Requirements

Installing Impatica viaDock

• Installing PC software
• Installing BlackBerry software
• Verifying BlackBerry Security Settings
• Registering Impatica viaDock

Getting Started

• Running Impatica viaDock
• Connecting to your BlackBerry
• Controlling your BlackBerry
• Disconnecting from your BlackBerry

Switching BlackBerry Applications

• Using the Application Launcher
• Using the Go Menu

Clipboard Sharing

• Enabling clipboard sharing
• Copying from your PC to your BlackBerry
• Copying from your BlackBerry to your PC

Troubleshooting

• Using the Impatica Knowledgebase
• Contacting Impatica Customer Support

Questions about Impatica viaDock?

Email Impatica Customer Support or call:

• In North America: (800) 548-3475
• Outside North America: (613) 736-9982