Impatica viaDock - Help Mini Site

Installing BlackBerry Software

Step 1. Install Impatica Connector on your BlackBerry device www.impatica.com/bb

IMPORTANT: Once you have installed the application, you must ensure that the necessary application settings and IT policies are set (IT Policies are only relevant if your BlackBerry Device is associated with a BES) as outlined in step 2 below.

Alternatively, you can select the checkbox on the download dialog box on your BlackBerry that will allow the application to set the Application Permissions. Once the permissions are set save these changes.

IMPORTANT: Once you have installed the application, you must ensure that the necessary application settings and IT policies are set as outline in step 2 below.

When prompted, allow the application to set the Application Permissions and then save these changes.

Step 2. Once you have installed the application, you must ensure that the necessary application settings and IT policies are set:

IT Policies:
For Bluetooth communication (under the Bluetooth policy section of the BES IT Policy dialog box):

Disable Serial Port Profile—Set to FALSE
Disable Bluetooth—Set to FALSE
Disable Pairing—Set to FALSE

For USB communication:

Allow third party applications to use serial port—Set to TRUE

For over-the-air installation:

Allow third party application downloads—Set to TRUE

Application Permissions:
In order to use the Impatica viaDock, you must ensure that your application settings are properly configured by performing the following steps:

Navigate to Options > Security Options > Application Permissions
Select Impatica Connector from the list
Select Edit Permissions, then either:

(a) set all items under Connections and Interactions to Allow ; OR

(b) set the following specific permissions to Allow:
- Under Connections:
  - USB (only if USB connection is required)
  - Bluetooth (only if Bluetooth connection is required)
  - Phone
- Under Interactions:
  - Interprocess Communication or Cross Application Communication (4.6+)
  - Keystroke Injection or Input Stimulation (4.6+)
  - Screen Capturing or Recording (4.6+)

Note: If your BlackBerry is associated with a BlackBerry Enterprise Server ("BES") or ever has been associated with a BES, you may not be able to change the application permissions. In that case, an application control policy would need to be set on your BES and the Impatica Connector application would have to be pushed to the device with these settings set to Allow.

Related Topics
Installing PC Software
Registering Impatica viaDock
Running Impatica viaDock
Connecting to your BlackBerry

Previous | Next