Projecting: (Back to Categories)

1. I keep getting the No ShowMate found dialog box. How can I get this to work?

2. The documentation indicates that the ShowMate LED should flash 3 times after powering it on but my ShowMate doesn’t flash. What am I missing?

3. When I project on the ShowMate, the image is unusually bright and the colors are off. What's going on?

4. When I project on the ShowMate, nothing is projected on the screen but my Impatica Viewer indicates that it is connected. What am I doing wrong?

5. What prevents multiple people from projecting on the same ShowMate via Bluetooth simultaneously?

6. While projecting my presentation I wanted to view the notes for a future slide. Every time I tried this the slide got projected. How can I view notes for a previous or future slide while keeping the current slide projected?

7. I just projected a presentation on the ShowMate but when I tried to project it again it comes up instantly on the ShowMate without having to transfer it. Is it stored somewhere on the ShowMate?

1. I keep getting the No ShowMate found dialog box. How can I get this to work?
Ensure that the ShowMate is powered using the power adapter provided and that it is ready for projecting. If powered correctly, you should see the LED in the ‘I’ of Impatica lit up. The ShowMate is ready when the splash screen is displayed.

2. The documentation indicates that the ShowMate LED should flash 3 times after powering it on but my ShowMate doesn’t flash. What am I missing?
The 3 flashes indicate that the ShowMate is ready to be updated. The ShowMate must be connected to a computer via the USB cable in order for it to be updated and for the LED to flash. The light should remain constant when you are projecting with the ShowMate.

3. When I project on the ShowMate, the image is unusually bright and the colors are off. What's going on?
Ensure that you are powering the ShowMate from the power adapter and NOT from a computer. Also verify that the VGA connection from the ShowMate to the projector is tightly secured.

4. When I project on the ShowMate, nothing is projected on the screen but my Impatica Viewer indicates that it is connected. What am I doing wrong?
Check the serial number on the back of your ShowMate. If the serial number begins with "01-IM" your ShowMate may not have the hardware modification that fixes a particular compatibility problem with some new digital projectors. If this scenario applies to you, you would qualify for a free ShowMate upgrade. You can contact Impatica Customer Support through one of the following methods:

E-mail: support@impatica.com

In North America: (800) 548-3475
Outside of North America:
(613) 736-9982
+1 613 736-9982

5. What prevents multiple people from projecting on the same ShowMate via Bluetooth simultaneously?
When the ShowMate is projecting via Bluetooth, another person cannot project a presentation on the same ShowMate via Bluetooth. They will receive a "ShowMate is busy" message.

6. While projecting my presentation I wanted to view the notes for a future slide. Every time I tried this the slide got projected. How can I view notes for a previous or future slide while keeping the current slide projected?
This is occurring because you are operating the Impatica Viewer in "Linked" mode. This mode causes all navigation actions taken in the Impatica Viewer to be reflected in the projected presentation. In order to view notes for a slide other than the one which is being projected, place the Impatica Viewer in "Unlinked" mode prior to selecting to view those notes.

STEPS:

1. Place the Impatica Viewer in the Slide List mode.
2. Open the Impatica Viewer menu and select "Unlink Views".
3. Navigate to the slide you wish to view the notes for but not project.
4. Open the Impatica Viewer menu and select "View Notes". You will notice that the notes for the selected slide are revealed on the device but that the slide counter bar still indicates that the projected slide has not changed.
5. To revert back to "Linked View": Open the Impatica Viewer menu and select "Link Views".

7. I just projected a presentation on the ShowMate but when I tried to project it again it comes up instantly on the ShowMate without having to transfer it. Is it stored somewhere on the ShowMate?
The ShowMate will cache the last presentation projected.

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