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Installation/Upgrading: (Back
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1. I plug my ShowMate into my computer for the first time and the Found New Hardware wizard is launched. Where do I get the driver for the ShowMate?
2. I just received a ShowMate. What is the next step?
3. Where do I get your software?
4. Where do I go to register my ShowMate in order to receive my registration information for Impatica for PowerPoint Mobile Edition?
5. When I run the ShowMate updater, I get an "Error Communicating with ShowMate" message. What is wrong?
6. How do I load the driver for the ShowMate?
7. How do I assemble the power adapter that was included with my ShowMate?
8. How do I install the Impatica Viewer on Windows Vista?
1. I plug my ShowMate into my computer for the first time and the Found New Hardware wizard is launched. Where do I get the driver for the ShowMate?
The driver is included in the ShowMate updater application in the Driver folder.
The ShowMate updater application and driver can be downloaded from: http://www.impatica.com/showmate/updater/. The driver is also included on the CD-ROM that was shipped with the ShowMate device.
2. I just received a ShowMate. What is the next step?
A good place to start would be to read the documentation on the ShowMate CD (QuickInstall/QuickStart Guide, User’s Manual, Online tutorial, Practice Presentation). We are currently updating our ShowMate website to include Windows Mobile resources. Stay tuned!
3. Where do I get your software?
Our ShowMate web page has links to all relevant ShowMate downloads. You can install the Impatica for PowerPoint Windows Mobile Edition software from the Downloads link on the Welcome page. You can also launch the CD you received with your ShowMate and navigate to the Impatica for PowerPoint 3.6.1 folder and run the setupppt.exe installer. You will receive your registration information when you register the ShowMate at http://www.impatica.com/showmate/register.
You can install the Impatica Viewer by downloading the ImpaticaViewerSetup.msi file on your PC. Connect your Windows Mobile handheld to your PC using a USB cable and double-click the ImpaticaViewerSetup.msi file to install the viewer on your handheld.
4. Where do I go to register my ShowMate in order to receive my registration information for Impatica for PowerPoint Mobile Edition?
Go to http://www.impatica.com/showmate/register.
5. When I run the ShowMate updater, I get an "Error Communicating with ShowMate" message. What is wrong?
The problem could be one of four things:
- The ShowMate is not plugged into the computer using a USB cable. Plug the ShowMate into the computer using any standard USB cable.
- The ShowMate is not in a "ready" state. Wait until the LED (light) on the ShowMate flashes before trying to run the updater. (Note: hitting ‘retry’ should also work).
- The driver has not been loaded. (see next FAQ below).
- You did not disconnect and reconnect the USB cable to the ShowMate after installing the driver.
6. How do I load the driver for the ShowMate?
Get to the driver wizard by one of the following two methods:
- The first time you plug the ShowMate into a computer using a standard USB port, Windows should report that it has found new hardware and will launch the hardware wizard.
- If Windows did not detect the new hardware, then right click "My Computer" and choose "Properties". Under the "Hardware" tab, click the "Device Manager" button. There should be a "Gadget Serial" device in the unknown section. Highlight it and open its properties. Click on the "Driver" tab and then choose "Update Driver".
Navigate to the "Driver" folder that was extracted from the ShowMate-Updater.zip file. Once selected, Windows should find the driver for the ShowMate. You may be prompted with a warning that states the driver has not passed Windows certification. Click "OK" to continue. Once the driver is installed, unplug and replug in the ShowMate. Once the light has flashed, or the splash screen is visible (if connected to a projector) you should see a "Gadget Serial" device in the "Ports (COM & LPT)" section of the device manager. Try to launch the updater again. (Note: hitting retry in the updater window - if it was already running - should work also).
7. How do I assemble the power adapter that was included with my ShowMate?
The power adapter is assembled by snapping the removable prong modules into the power adapter. See the illustration below for more details.
8. How do I install the Impatica Viewer on Windows Vista?
Before installing the Impatica Viewer from Windows Vista systems please ensure that you have the Windows Mobile Device Center software (replacement for ActiveSync) installed and running. This software is required to interact with mobile devices from computers running Windows Vista. It can be downloaded from the Microsoft web site.
On your PC, download the ImpaticaViewerWM.zip file. Unzip the contents to a folder on your PC. Connect your Windows Mobile handheld to your PC using the USB cable provided with your device and double-click the setup.exe file to install the viewer on your handheld. Follow any instructions that appear in order to complete the installation.
Alternatively, on your Windows Mobile handheld, get the ImpaticaViewer.cab file and download it directly to the handheld. Select the cab file to start the installation.
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