Frequently Asked Questions About
Impatica for BlackBerry Enterprise Server
 

Installation: (Back to Categories)

1. I am running Impatica for BES 1.x. How do I upgrade to version 2.x?

2. Do I have to install the Impatica for BES software on the same server as the BES or can it be on a separate computer? Are there any issues with either option?

3. When trying to install the Impatica for BES software on a Windows XP SP2 machine an error 6001 is encountered which prevents the software from being installed. What's going wrong?

4. After installing the Impatica for BES software, the buttons on the Status tab of the Administration Utility are disabled and the services are not listed in the services applet. What has happened?

5. I would like to upgrade to the latest Impatica Presentation Viewer to accommodate 8100 and 8800 BlackBerry devices. Can you tell me how to achieve this?



1. I am running Impatica for BES 1.x. How do I upgrade to version 2.x?
Version 2 requires new registration information which must be obtained from your sales representative.

Follow these steps once you have received your new registration information:

  1. Backup the C:\Program Files\ImpaticaForBES \Conf\imphost.properties file;
  2. Uninstall Impatica for BES 1.x;
  3. Download the latest version of Impatica for BES;
  4. Install Impatica for BES 2.x. If SSL is needed, reinstall the certificate (see importing a non-trusted/self-signed SSL certificate);
  5. Copy the old imphost.properties file to C:\Program Files\ImpaticaForBES\UserConfig\ overwriting the new imphost.properties file
  6. Launch the Administration Utility and verify the settings are correct;
  7. Click the Apply button;
  8. Verify C:\Program Files\ImpaticaForBES\ImpHandler\Imp4BESResource.cod has been updated;
  9. Redeploy the new Impatica viewer and handler to the handhelds.

2. Do I have to install the Impatica for BES software on the same server as the BES or can it be on a separate computer? Are there any issues with either option?
As long as you meet the minimum hardware requirements on the server you should be able to install the Impatica for BES software on the same server as the BES. It may impact the performance of your BES if you do not meet the minimum requirements. If you install on a separate machine than the BES then you need to make sure you have connectivity to the MDS server and to the email server.

It is recommended that any Impatica for BES software with significant load levels be installed on its own server. With this configuration, requests will be processed in a more timely manner.

The minimum system requirements for Impatica for BES are:

  • Server:
    • Pentium 4 or later;
    • 1GB of RAM;
    • Microsoft Windows 2000 or later;
    • BlackBerry Enterprise Server 4.0 on same or separate server.

  • Handheld:
    • Java-based BlackBerry Handheld;
    • BlackBerry Software 3.8 or later.

    • 3. When trying to install Impatica software on a Windows XP SP2 machine an "error 6001" is encountered which prevents the software from being installed. What's going wrong?
    This is due to an incompatible version of InstallShield that has been previously installed on your computer. Remove the "C:\Program Files\Impatica for PowerPoint 3.x.x" folder (if it exists), then remove all folders found in "C:\Program Files\CommonFiles\InstallShield\Professional\RunTime\". Run the Impatica installer again. If this does not resolve the issue, please contact Impatica Customer Support: support@impatica.com.

    4. After installing the Impatica for BES software, the buttons on the Status tab of the Administration Utility are disabled and the services are not listed in the services applet. What has happened?
    This would occur if the installer fails to create the services needed to convert the presentations. To create the services manually:

    1. Open a command prompt window and navigate to C:\Program Files\ImpaticaForBES\bin ;
    2. Type installconversionmanager to install the conversion manager service;
    3. Type installimpconverter 2 to install 2 converter services;
    4. You can then verify these services have been installed via the Services console.

    5. I would like to upgrade to the latest Impatica Presentation Viewer to accommodate 8100 and 8800 BlackBerry devices. Can you tell me how to achieve this?

    • Backup the ImpHandler folder in the Impatica for BES install location: (by default) C:\Program Files\ImpaticaForBES\ImpHandler;
    • Backup and then delete the contents of the Impatica for BES ImpHandler folder: (by default) C:\Program Files\ImpaticaForBES\ImpHandler;
    • Download the ImpaticaPresentationViewerBES.zip package at http://www.impatica.com/bb/ImpaticaPresentationViewerBES.zip from a web browser on your desktop computer;
    • Unzip the downloaded package to the Impatica for BES install folder/ImpHandler: (by default) C:\Program Files\ImpaticaForBES\ImpHandler;
    • Launch the Impatica for BES Administration Utility;
    • Copy the contents of the ImpHandler folder to a folder on a web server;
    • Instruct users to launch their BlackBerry Browser and go to the URL of this web server folder;
    • The user will be provided two links located in the included index.html page. They can choose the viewer that corresponds to their BlackBerry Operating System. The graphics below depict how to check your operating system on a BlackBerry:
            

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Please submit your questions to support@impatica.com