General Issues: (Back to Categories)

1. What view should I use in Impatica for PowerPoint Mobile Edition to convert presentations for Windows Mobile?

2. I impaticized a presentation and want to upload it to a web server, but the buttons on the File Upload tab are greyed out. Why can’t I upload to a web server?

3. I purchased a ShowMate for Windows Mobile but when I launch Impatica for PowerPoint Mobile Edition I see Impatica for PowerPoint BlackBerry Edition. Does this work with my Windows Mobile handheld?

4. If I impaticized a presentation using the "Classic .imp" format in Impatica for PowerPoint Full Edition, will this work on my Windows Mobile handheld?

5. Is the output from the Mobile Edition compatible with BlackBerry handhelds and vice versa?

6. I have an Impatica ShowMate BlackBerry Edition. Will it work with my Windows Mobile handheld or do I have to purchase a ShowMate Windows Mobile Edition?

7. I paired the ShowMate with my Windows Mobile handheld but I don’t see it in the list of "Project to" devices. What am I doing wrong?

8. Can I use the ShowMate to project other Windows Mobile applications?

9. Can presentations be saved on the ShowMate so that they are ready to project when I power it up?

10. How many presentations can I cache on the ShowMate?

11. How do I clear the cache on the ShowMate?

12. Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?

13. What happens if I receive a phone call while projecting a presentation with my ShowMate?

1. What view should I use in Impatica for PowerPoint Mobile Edition to convert presentations for Windows Mobile?
You should use the Mobile Edition view for Sony Ericsson and Windows Mobile devices.

2. I impaticized a presentation and want to upload it to a web server, but the buttons on the File Upload tab are greyed out. Why can’t I upload to a web server?
Our Mobile Edition currently does not support upload of impaticized presentations to a web server.

3. I purchased a ShowMate for Windows Mobile but when I launch Impatica for PowerPoint Mobile Edition I see Impatica for PowerPoint BlackBerry Edition. Does this work with my Windows Mobile handheld?
No, you must use the Impatica for PowerPoint Mobile Edition to convert presentations for Windows Mobile handhelds. Under the "File" menu in Impatica for PowerPoint you can "Switch Views" to the Mobile Edition view.

4. If I impaticized a presentation using the "Classic .imp" format in Impatica for PowerPoint Full Edition, will this work on my Windows Mobile handheld?
Ideally you should use the Mobile Edition to impaticize presentations for mobile devices other than BlackBerry, as the output is optimized for Windows Mobile handhelds.

5. Is the output from the Mobile Edition compatible with BlackBerry handhelds and vice versa?
No, you must use the BlackBerry Edition version of Impatica for PowerPoint to impaticize presentations for BlackBerry handhelds and Mobile Edition for Windows Mobile handhelds.

6. I have an Impatica ShowMate BlackBerry Edition. Will it work with my Windows Mobile handheld or do I have to purchase a ShowMate Windows Mobile Edition?
Any ShowMate device with firmware version 2.1.0 or later supports Windows Mobile devices. Firmware v2.0.3 also works fine with the external Bluetooth version of the ShowMate.

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7. I paired the ShowMate with my Windows Mobile handheld but I don’t see it in the list of "Project to" devices. What am I doing wrong?
The Impatica Viewer does not use the list of devices paired using the handheld’s "Bluetooth" option. You must use the "New ShowMate" option on the "Project to" screen to pair with the ShowMate.

8. Can I use the ShowMate to project other Windows Mobile applications?
No, you currently cannot project your handheld's screen or other applications onto a projector via the ShowMate.

9. Can presentations be saved on the ShowMate so that they are ready to project when I power it up?
No, the ShowMate has a read-only file system so every time you power off the ShowMate the presentations are lost.

10. How many presentations can I cache on the ShowMate?
You can currently cache one presentation (the last presentation projected) on the ShowMate. When you transfer a new presentation to the ShowMate the previous one will be replaced.

11. How do I clear the cache on the ShowMate?
To clear the cache on the ShowMate simply disconnect the power supply.

12. Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?
At this time, we are offering solutions strictly supporting PowerPoint since this is the area of core technical competence for the company.

13. What happens if I receive a phone call while projecting a presentation with my ShowMate?
The phone call will come through but the presentation will not be affected. The Impatica Viewer application will be sent to the background. If you choose not to answer the call, you can continue to interact with the presentation. When a call comes in, you will be presented with the options to "Answer" or "Ignore" the call. Pressing "Ignore" sends you back to the Impatica Viewer. Pressing "Answer" allows you to take the call and when the call ends, you will be shown the Impatica Viewer application once again.

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