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Bluetooth Issues: (Back
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1. I paired with my ShowMate using the Bluetooth option on the Connectivity tab, but I don’t see it in my Impatica Viewer "Project to" screen. What is wrong?
2. When I remove the Impatica Viewer will I lose my previously paired devices?
3. What is the name of my ShowMate?
4. Can I change the name of my ShowMate?
5. What is the passkey for my ShowMate?
6. Can I change the passkey for my ShowMate?
7. I can’t seem to pair my Sony Ericsson handheld with the ShowMate unless I put the two devices very close together. Is this normal?
8. When I project via Bluetooth I keep getting disconnected. What's going on?
9. I can’t seem to pair the ShowMate with my handheld. What am I doing wrong?
10. When I try to add device in the Bluetooth menu my ShowMate shows up with name "ShowMate ??????". Why is that?
11. I lost my Bluetooth adapter. Can I use any Bluetooth adapter with the ShowMate?
12. What is the Bluetooth transfer rate of the ShowMate?
13. When will the ShowMate featuring integrated Bluetooth be released?
14. On the "Project to" screen on my phone I select "New ShowMate" and I get the following message "List of My devices full. Delete unused devices and try again". I deleted all the ShowMates in the list but I still get this message. How do I correct this?
1. I paired with my ShowMate using the Bluetooth option on the Connectivity tab, but I don’t see it in my Impatica Viewer "Project to" screen. What is wrong?
The Impatica Viewer will only recognize ShowMates that are paired from the "Project to" screen. Pair the ShowMate using the "New ShowMate" option on the "Project to" screen.
2. When I remove the Impatica Viewer will I lose my previously paired devices?
No, we retain previous pairings even if the Impatica Viewer application is removed.
3. What is the name of my ShowMate?
The default name for the ShowMate is ShowMate <6 digit #> where the 6 digit # is the last 6 digits in the last block of digits in the ShowMate serial number found on the back of the device.
4. Can I change the name of my ShowMate?
No, you cannot. Some devices will cache the Bluetooth name even after you change it which can lead to confusion.
5. What is the passkey for my ShowMate?
The default passkey for the ShowMate is the first 4 digits in the last block of digits in the ShowMate serial number found on the back of the device.
6. Can I change the passkey for my ShowMate?
No, you cannot change the passkey.
7. I can’t seem to pair my Sony Ericsson handheld with the ShowMate unless I put the two devices very close together. Is this normal?
Bluetooth pairing can be adversely affected if your Sony Ericsson handheld shows low battery life. Check the battery level of your handheld and recharge if necessary.
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8. When I project via Bluetooth I keep getting disconnected. What's going on?
Ensure that you are staying within the Bluetooth range supported by your device. You should be able to maintain a connection within a 10m range of the ShowMate; however, with some handhelds we are seeing ranges around 20m. If you are within the range supported by your handheld verify that the power adapter is supplying a constant charge. If you look at the ShowMate LED it should maintain a constant intensity.
9.I can’t seem to pair the ShowMate with my handheld. What am I doing wrong?
- Ensure that you have Bluetooth enabled on your handheld.
- Ensure that the provided Bluetooth adapter is inserted in the ShowMate (this is applicable if your ShowMate does not have built-in Bluetooth—series "03" and some "02" models) and the ShowMate is powered on (LED should be on).
- Wait for the splash screen to be displayed before trying to pair with the ShowMate.
10. When I try to add a device in the Bluetooth menu my ShowMate shows up with name "ShowMate ??????". Why is that?
It is possible that your ShowMate has corrupt firmware. Try to upgrade the firmware using the ShowMate upgrader which is available for download from http://www.impatica.com/showmate/updater/. If the upgrade does not work then your ShowMate will have to be shipped back to us for an exchange. If this situation applies to you, please contact Impatica Customer Support at support@impatica.com.
11. I lost my Bluetooth adapter. Can I use any Bluetooth adapter with the ShowMate?
If you have an "01" or "02" model ShowMate and you have lost your Bluetooth adapter, please contact our Customer Support team to request a replacement adapter.
support@impatica.com
In North America: (800) 548-3475
Outside of North America:
(613) 736-9982
+1 613 736-9982
12. What is the Bluetooth transfer rate of the ShowMate?
According to our tests, the fastest transfer rate via Bluetooth was about 14 KB/s.
13. When will the ShowMate featuring integrated Bluetooth be released?
Effective immediately, all ShowMate units are being shipped with the integrated Bluetooth adapter.
14. On the "Project to" screen on my phone I select "New ShowMate" and I get the following message "List of My devices full. Delete unused devices and try again". I deleted all the ShowMates in the list but I still get this message. How do I correct this?
There is a limit on the number of devices that can be added to "My devices" on your Sony Ericsson phone. Exit the Impatica Viewer and go to Settings ... Connectivity tab ... Bluetooth ... My devices. On some phones there is a limit of 15 devices that can be added to this list. Delete some unused entries, launch the Impatica Viewer and try the "New ShowMate" option again.
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