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I am upgrading from a previous version of Impatica for PowerPoint and my registration code doesn't work. What am I doing wrong?

I am upgrading from a previous version of Impatica for PowerPoint and my registration code doesn't work. What am I doing wrong?

With this version of Impatica for PowerPoint, the license code mechanism has changed. You will need a new version 3 registration code. If you are entitled to a free upgrade under the terms of your Support and Maintenance agreement, you should have received a new code by e-mail from Impatica. If you did not receive this e-mail or if you would like to purchase an upgrade, please contact Impatica at (800) 548-3475 or by e-mail at support@impatica.com.