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Impatica viaDock

Impatica viaDock Knowledgebase

Here is a sample of some of the articles in the Impatica Knowledgebase for Impatica viaDock.

I am trying to set the Screen Capturing application permission on my v 4.6+ BlackBerry (e.g. a Bold) but it does not exist. What can I do?

As of BlackBerry device software version 4.6, introduced with the Bold, the "Screen Capturing" application permission within the "Interactions" section of the Impatica Connector (or Impatica Screen Projector) Application Permissions, no longer exists. The permission name has been changed to... More >>

Does the Impatica software support the BlackBerry Storm?

We do support the BlackBerry Storm. Please make sure that you have upgraded your ShowMate firmware to the latest version. Instructions for doing so are located in this article: https://www.impaticize.com/impkb/questions/423/. Also make sure that you have upgraded the Impatica Presentation Viewer... More >>

My BlackBerry handheld screen does not display on viaDock.

This problem may be caused by your IT Policy not having the Allow Screen Shot Capture policy listed, which is common for older versions of BES. Your IT policy template needs to be updated. Follow the instructions for updating your IT policy template on this page:... More >>

Additional Resources


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