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Impatica viaDock

Verifying BlackBerry Security Settings

In order to ensure the proper operation of Impatica viaDock, the
Application Permissions must be properly set.

In addition, if your BlackBerry is associated with a BlackBerry
Enterprise Server (“BES”), you will need to verify that the IT Policies are set correctly.
This step is not required for BlackBerry Internet Service (“BIS”) users.

Application Permission Settings

Use the following steps to access the Application Permission Settings:

  1. Depending on your BlackBerry Device Software version, navigate as follows:

    BlackBerry Device Software 4.2.2 to 4.5
    Options > Security Options > Application Permissions

    BlackBerry Device Software 4.6. to 5:
    Options > Applications

    BlackBerry Device Software 6+:
    Options > Device > Application Management

  2. Select "Impatica Connector" from the list.

  4. Select "Edit Permissions", then either set all items under Connections
    and Interactions to Allow OR set the following individual permissions
    to Allow:

Under Connections:

  • USB (only if USB connection is required)
  • Bluetooth (only if Bluetooth connection is required)
  • Phone

Under Interactions:
BlackBerry Device Software 4.2 to 4.5
BlackBerry Device Software 4.6 and up
Interprocess Communication
Cross Application Communication
Keystroke Injection
Input Stimulation
Screen Capturing
Security Timer Reset (for password protected devices)

IT Policies (for BlackBerry Enterprise Server Users)

IT Policies are set on the BlackBerry Enterprise Server (BES).
Please send the following information to your BES Administrator if your BlackBerry device has an IT Policy in place.

Ensure that the IT policies are set as follows:

  • For Bluetooth communication (under the Bluetooth policy section of the BES IT Policy dialog box):
    • Disable Serial Port Profile—Set to FALSE
    • Disable Bluetooth—Set to FALSE
    • Disable Pairing—Set to FALSE
  • For USB communication:
    • Allow third party applications to use serial port—Set to TRUE
  • For over-the-air installation:
    • Allow third party application downloads—Set to TRUE

Installing PC Software
Installing BlackBerry Software
Registering Impatica viaDock
Running Impatica viaDock
Connecting to your BlackBerry

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