After installing the Impatica for BES software, the buttons on the Status tab of the Administration Utility are disabled and the services are not listed in the services applet. What has happened?

This would occur if the installer fails to create the services needed to convert the presentations. To create the services manually: 1.Open a command prompt window and navigate to... More >>

Are you planning to support other applications, such as Microsoft Word, Microsoft Excel or Adobe PDF?

At this time, we are offering solutions strictly supporting PowerPoint since this is the area of core technical competence for the company... More >>

Can I avoid viewing the file on my handheld after converting if I just want to project it using the ShowMate?

No, unfortunately you must view the attachment on the handheld until the entire file is downloaded to the BlackBerry. Only complete downloads will be saved in the Impatica Presentation Viewer... More >>